Your Client Journey
Click each stage to find out more about the Ground & Water client journey.
Day 1 - Your Enquiry
You'll receive a response same day, (or first thing the next day if after 16:30) that way you know we have received your enquiry.
Day 2 - Scope of Works
You can expect a call from us to discuss your requirements in further
detail. This is your project and we want to work with you to tailor your needs, help us to help you!
Day 3 - Your Quote
You can expect a quote from us within 24 hours of our conversation. We'll then follow up with you within 5 working days to check you have everything you need if you haven't already commissioned the project.
Once you have confirmed you would like us to undertake your project, we will work with you to arrange a date to start the work. Mobilisation can take up to 10 working days but if your needs are more urgent, talk to us and we'll see what we can do!
Day 1-3 - Site Works
We'll log on site to save you time, this means we can get any testing off quicker and avoid any unnecessary delays!
We'll need all your plans and any relevant information so that we can provide a fully comprehensive service. The more information we have readily available, the better value we can provide.
We'll give you a call post site works to keep you up to date with any developments.
Days 7-10 - Prelim Report
We will have any testing scheduled and winging its way to our labs, although we will have started writing a preliminary report so you can get underway.
Day 11-15 - Testing
You can expect your test results back within 10 days, meanwhile we will already be preparing your final report.
Days 16-20 - Final Report
Your final report is ready to be issued. We are committed to working with you to achieve your goals. On time, On Budget, Approved!
Days 20-25 - Aftercare
We'll check in to make sure you are happy with our service and if there is anything further we can do. In some ways, this is the most important part of our service, please make time to have this call with us.
Hopefully you have decided that Ground & Water meets your requirements, so the next step is to give our team a call.
The team will be able to answer your questions and confirm everything with you. They will then prepare and send you a formal proposal with confirmed costs.